Processing and Handling
We do our best to process most orders within 1 day, but all orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer free standard shipping on all orders from our warehouses to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide (except for South Korea). Shipping typically takes between 7 to 10 business days, If it is still not there, we will work together to resolve the issue, whether that means resending the order or issuing you a refund.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zaho is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@zahoshop.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
View our Return or Exchange
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount
Lost, Damaged, or Stolen Orders
If your package is lost or stolen during transit, please contact us immediately so we can assist you with filing a claim with the carrier. Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@zahoshop.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.